Lorraine B. Williams

925-639-4720 Ÿ lorrwill@yahoo.com

·   Advanced skills in Microsoft Word, Excel, Outlook and PowerPoint, Adobe Acrobat Professional and internet research

·   Extensive business support experience and technical expertise including multifaceted document processing; database and records management; and research, analysis and reporting

·   Superior customer service, both internal and external

·   Proven ability to prioritize complex workflow, master new systems and produce results quickly

·   High standards of reliability, ethics and integrity

Associated Right of Way Services, Inc., Pleasant Hill, California2/08 – Present

Administrative Assistant

·               Responsible for administrative and project management support to president and team of right of way professionals

·               Production of highly complex documents and reports, tracking and reporting spreadsheets, correspondence, meeting documents, and PowerPoint presentations; records and database management

·               Gather, analyze and summarize complex parcel and ownership data for right of way agents

·               Liaise with clients, businesses, residences and other project stakeholders

·               Provide onsite administrative support to client agencies’ right of way management and staff

·               Answer questions and assist in resolving software problems; create and distribute related tutorials

·               Past duties include marketing research, bid proposal submittals and presentation materials preparation and production; appraisal department administrative support and report production

Apple One and New Concept Staffing06/04 – 06/07

Administrative Assistant for Larry Walker Associates, Lafayette, California

·               Provided office management/administrative support for a small branch office of engineers and scientists

·               Assisted project managers with reports and deliverables: performed extensive data entry in Excel; proofread, formatted and researched report citations; produced reports (printing, collating, binding) and proposals; generated expense and progress reports for corporate accounting; created PowerPoint presentations

·               Greeted visitors, answered phones, directed calls, and coordinated office maintenance, repairs, and all deliveries and shipping

·               Purchased and maintained office and field supplies

·               Provided administrative support to headquarters and other branch offices as needed

Esurance, Inc. San Francisco, California and Rocklin, California07/02 – 12/03

Account Process Analyst

·               Audited and reconciled electronic payment discrepancies for over 70,000 personal auto insurance policies

·               Created, maintained, and distributed complex financial tracking reports using Excel and Outlook for managers

·               Provided customer service to product managers, compliance managers and customer service representatives: performed research and summarized in detailed payment analyses with supporting documentation

·               Ensured timely and correct invoicing to external customers by training and supporting billing team staff

·               Increased cash flow by assisting charge back specialist by researching policy declarations, charges, and payments to resolve disputed credit card charges

·               Streamlined month-end accounts receivable reconciliation

·               Completed special projects (research, etc.) for accounts receivable manager as requested

Kleinfelder, Inc. Pleasanton, California04/00 – 07/02

Project Accounting Specialist

·               Provided accounting and billing support for national sales director and four senior client service managers

·               Performed contract analysis and created project invoice templates per client specifications

·               Created customized invoices and combined and mailed with client specific supporting documentation to ensure prompt payment for approximately five hundred accounts

·               Completed project and billing updates and month-end accounts receivable reconciliation

·               Maintained and tracked outstanding receivables, contacted clients to collect delinquent payments and resolve billing issues

Bachelor of Science, Business Management10/02

University of Phoenix, California

Microsoft Office Specialist, Certified Microsoft Word Expert